Search results 16

This accredited course is intended for learners who have completed our Level 1 Award in Customer Service and want to continue their learning by progressing to a Level 2 Award.  The course would also be suitable if you have achieved a similar level 1 qualification or have relevant vocational experience.

The course will provide useful and relevant learning to help you develop your customer service skills and knowledge whether you already work in customer service or are currently seeking employment.

This accredited course is intended for learners who have completed the Supporting Children’s Learning Level 1 course and want to continue their learning by progressing to a Level 2 Award. The course is a next step for people who are preparing to work with children but is also valuable in helping parents support their own children to learn.

By successfully completing this course you will have the opportunity to achieve a Level 2 Award in Employability and Development Skills (Childcare Pathway).

You will need to have completed the Level 1 Supporting Children’s Learning to be able to enrol on this course or have relevant previous experience working with children.

This introductory to Customer Service course cover the basic elements of how to deliver an excellence customer experience.

You'll learn a range of skills from answering the telephone to applying legislation.

 By successfully completing this course, and by completing a portfolio of work, you will achieve a City and Guilds Entry 3 Award in Introduction to Customer Service 

Have you been interested in a job you've seen online, but don't know how to apply?

Many jobs are now advertised on the internet, and this course will help you to improve your skills in using a computer and applying for jobs online. The course provides you with the essential digital skills you'll need to search and apply for jobs online, and you'll also be able to work towards a City & Guilds qualification, something extra to add to your CV.

The course would require you to have a basic knowledge of how to use a computer or laptop.
If you are looking for an absolute beginner level course, register for Computer Confidence course. 

• gain confidence in your digital skills
• search for jobs online
• use a computer to write or improve your CV (in Microsoft Word)
• use emails to send your CV and files

Want to go to university but don't have the qualifications to apply? The Access to Higher Education diploma is specifically designed for adults looking to change direction. Register your interest now to be notified when our 2026 courses go live!

This course is available for parents with a child who attends Wrockwardine Wood Infants School and Nursery.

This accredited course is intended for parents who are considering working with children in a school or nursery setting. It is also valuable in helping parents support their own children to learn.

This course is available for parents with a child who attends St Peters (Bratton) Primary.

This accredited course is intended for parents who are considering working with children in a school or nursery setting. It is also valuable in helping parents support their own children to learn.

This accredited course is intended for women who have a child who attends Short Wood Primary School, who do not have English as a first language. Aimed at Entry 1 learners.

Reading and Writing.

This accredited course is intended for women who have a child who attends Short Wood Primary, who do not have English as a first language. Aimed at Entry 2 learners. Reading and Writing.