This introductory to Customer Service course cover the basic elements of how to deliver an excellence customer experience.
You'll learn a range of skills from answering the telephone to applying legislation.
This qualification is for anyone interested in starting a career in the customer service industry. You don't need to have any prior qualifications. The award will provide you with a basic understanding of the impact of customer service and will equip you with the necessary skills to work and support customer service delivery.
By successfully completing this course, and by completing a portfolio of work, you will achieve a City and Guilds Entry 3 Award in Introduction to Customer Service
This course is for 10 weeks on Wednesdays.
09:30-12:30
Please bring a form of ID to the first session.
The course is free if you are:
You will need to provide evidence of your income if you are employed and believe you are entitled to a free course. This could be a pay slip or contract of employment.
If you are employed, the course is part funded by the government but you will be required to make a contribution of £153.
We also operate a fee remission policy, so if you earn more than £25,750 per year but still cannot afford to pay for the course you can apply for support. This may mean you get the course for free. Please contact us if you would like to make an application.
Learners must be aged 19 or over from 1st August 2025
Unfortunately you will not be eligible to enrol on this course if you live in Wolverhampton, Walsall, Sandwell, Dudley, Solihull or Birmingham.
Donnington Community Hub
The venue has some limited parking with nearby off road parking available
The building is wheelchair accessible. A café is available with refreshments on site.
Donnington Hub, St Matthews Road, Donnington TF2 7RB
Richard.Overton@telford.gov.uk
01952 382202
City & Guilds (C&G)
Towards the end of the course the tutor will talk to you about other learning opportunities. You can also search for more courses on Learn Telford which we regularly update with details of new courses throughout the year.
If you are looking for work or who want a change in career, we can offer you advice to guide you in the right direction and also opportunities to gain qualifications in English and maths in Functional Skills up to Level 2.
Opening Hours 9am to 5pm Monday to Friday
Telephone: 01952 382888
Email: support@learntelford.ac.uk
Learn Telford Telford & Wrekin Council Wellington Civic & Leisure Centre 2nd Floor Telford TF2 2FH
