Information, Advice & Guidance

Careers Advice

The National Careers Service (NCS) provides information, advice and guidance to help you make decisions on learning, training and work opportunities. The service offers free confidential and impartial advice. This is supported by qualified careers advisers who you can access at different venues throughout the Telford and Shropshire area.

The National Careers Service can help you in the following areas:

  • Build a winning CV.
  • Give you Interview tips and techniques.
  • Career choice and direction.
  • Local labour market information – the latest Job vacancies and employment options in Telford.
  • Identify your skills to help you decide your future.
  • What is the right course for you to support your career goals.
  • Identifying and applying for suitable apprenticeships.
  • Funding and financial support available for you.

To book an appointment to see a careers adviser in Telford call 01952 382888.

You can also access the National Careers Service by contacting them directly on 0800 100 900 or you can visit their website.


People volunteer for a variety of reasons.  It is a great way to learn new skills and gain experience. Volunteering can also help people build confidence and self-esteem, and meet new people. is a database of UK volunteering opportunities. You can search more than a million volunteering opportunities by interest, activity or location and then apply online

Telford's all age online community directory gives you the option to search a wide range of volunteering opportunities within the Telford area

Employment and C.V. Support

Job Junctions

These are drop-in sessions that usually take place weekly at various locations across Telford. At Job Junctions the friendly staff can help you with your job search, building a C.V. and also provide a range of advice and guidance on local employment opportunities.

You don't need to book an appointment to attend a Job Junction, you can just turn up.

Please note: during the pandemic we have been unable to run these sessions, but we are planning on opening them up again as soon as we can do so whilst maintaining the safety of our users and staff.


Employment Advisory Support Team (EAST)

The Employment Advisory Support Team (EAST) is a service for people who:

  • have a significant disability or health need that could impact on gaining or retaining employment
  • have a keenness to want to explore options to find suitable employment

EAST offer employment support for people with learning difficulties, physical disabilities, mental health conditions and complex needs.

To book an appointment to see an advisor call 01952 382888.


Job Box Mentors

A free service designed to support unemployed people.

Job Mentors can work with unemployed aged 18-24. They can help you to think about your options and help you plan a way forward. They can help with searching for and finding work or learning opportunities. They can also help in putting together CVs and applications as well as helping people prepare for an interview. They keep up to date with what’s going on in the Telford area and sometimes know about upcoming jobs before they’re advertised!

So whether you need more intensive support, or just wants a bit of help practicing some interview questions Job Box Mentors have the time, skills and knowledge to be able to help them succeed.

To book an appointment to see an advisor call 01952 382888.


Community Learning Team

We can offer you a range of support to help you make an informed choices about learning, training or employment needs and the service holds the Matrix standard to ensure that we provide high quality advice and guidance.

Our staff team based in local communities can provide you with a wide range of advice on learning and employment opportunities that are local to you as well as support with job search, CV writing, interview skills and much more.

Below is a list of staff in the Community Learning Team, please do contact them if you would like to talk about what your options are or have any questions about anything listed above.

Stephen Blake – 07800671797 – supporting Dawley area, Malinslee

David Craig – 07528979376 – supporting the Donnington, Madeley and Sutton Hill areas

Clare Shirley– 07800671757 – supporting Woodside, Brookside and Stirchley areas

Rob Hedison – 07976710840 – supporting Oakengates and Southwater areas

Anita Ahir – 07866619328 – supporting the Wellington, Arleston, Hadley and Leegomery areas